Rate Dr. Karla E. Aylen
Dr. Karla E. Aylen's Ratings
It was my first time visiting a dentist since I moved to seattle so I was definitely a bit nervous to schedule an appointment. Karla definitely set my mind at ease and had my procedure done quick and painless. I'm definitely coming back.
first of all it was tough for me to transfer care since i really liked my previous dentist but had to find a new one that is closer to my house.When my dental insurance emailed me the lists of all dentists around my area i had to google each one of the them and dr Aylen had the best review online. And those reviews weren't wrong everybody in this clinic are so nice and very friendly. Dr Aylen is very thorough and very caring. She even called me the day after my procedure checking how i'm doing.
Firstly - in the interest of transparency I would like to say that Northgate Smiles gives a very nice incentive for their clients to leave reviews. The receptionists, the hygienists, and the dentists are all very welcoming and willing to take time to explain things to you. They are very easy to schedule appointments with and utilize multiple ways of reminding you of your appointment. Some other 'amenities' that I appreciate is the keurig machine in the lobby for those waiting and TVs in all the rooms with headphones and the remote for you to use. The only negative feedback I have is that it appears that the dentists bounce around from patient to patient. I have had to wait in the dentist's chair in the middle of my appointment for the dentist to return on several occasions. Regardless, because of the excellent customer service I have received otherwise, I will be returning to Northgate Smiles and recommend that others do as well.
For most people, dentists are not popular folks. Dr. Karla. E Aylen and Northgate Smiles are the "huge" exception. My experience with dentist is usually highly "transactional" in that they try to "push" products and services on to you. Dr. Aylen is the complete opposite. Their patient care is off the charts. Not only was she very personable and caring during all my procedures with included a root canal and insertion of crown, etc., but her team follow-on care was tremendous. Services were excellent and everything was explained in detail. Furthermore, the staff is very courteous and always greets guests with patience and a smile. They are knowledgeable, caring and efficient. Couple this with great state of the art equipment and you will have an excellent experience.
I am new to the Seattle area and finally came to the decision to make a dentist appointment. I chose this location based on excellent reviews and proximity to my apartment, but also on the attention to detail for their website and list of services provided. I am more than happy with my final decision. This office has kept up with the times and technology. There are TVs in every room with remote that you can control. It made my visit fly by and kept me entertained while the nurse and doctor worked a gentle hand on my teeth. Everyone was beyond friendly and accommodating. The building itself has a few different offices in it, so there is plenty of parking and it’s very easy to get to, being right off I-5 and close to the Northgate Mall. This was the cleanest, friendliest and most modern office I could have imagined. I highly recommend their services and to delay no longer on fixing those pearly whites!
I called them to schedule an appointment, and they got me in that same day. When I arrived I was greeted by the nicest front desk staff. They were approachable, friendly, professional and jovial. Their lobby is modern, clean and spacious. When I was called back the dental assistant was just as nice as the ladies up front! She walked me through what I should expect for my entire visit, and answered my questions. She took my x-rays, which were a breeze! She also used a special camera to take pictures of ‘points of interest’ on my teeth. When the next dental assistant came in to clean my teeth, they pulled up my x-rays and pictures on the TV, and explained to me what they were looking at. I had not been to the dentist in over 4 years, and was expecting the cleaning to be a bit rough. I was surprised at how gentle the dentist was. She also periodically checked in with me to see how I was doing. Throughout the cleaning, they used the newest technology, which I really appreciated.
I have been very happy with this dentist and get staff for several years now. Always professional, courteous, and thoughtful. They also keep my dental anxiety to a absolute minimum! Over the years I've had two different dentalinsurance companies, that this office has worked extremely well with. All costs are accurately predicted before treatment is done.
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