Rate Dr. Steven J. Pompili
Dr. Steven J. Pompili's Ratings
Before scheduling an appointment, I called the office to confirm that they accepted my insurance. I then called my insurance to confirm that Dr. Pompili was in my network, and therefore covered. Under my insurance, I have a $25 co-pay per specialist visit with no deductible. However, the (very impolite and unintelligible) office staff are insisting that due to my deductible (which does not exist), I now owe them $350 in addition to my two co-pays. This is all for a pair of orthotics that arrived 7 weeks later than promised, which Dr. Pomplili insisted on making and for which I was not informed that there would be a cost at all. I have tried speaking directly with Dr. Pompili to resolve the issue but he consistently cuts me off and passes the phone to his office staff.
they insisted I had a copay. I showed them on my mobile phone that I did not, and they refused to see me. I went home and printTed out proof that I have met my deductible and out of pocket maximum for the year, came back to the office, and they still refused to see me. The man who answers the phone is unintelligible, and Faris the office manager refused to see my point of view.They insisted on collecting additional money that they were not due. I refuse to pay for something I do not need to, even though its their policy to collect what they do not deserve. I have never had a problem with an office manager or Dr staff before.
Dr. Pompili is a wonderful doctor very knowledgeable and helpful exceptional bedside manner. But his new male staff are very abrupt and inpatient, they rush you off the phone claiming to be busy (too busy for patients). When you call they do not let you explain, will not pass on messages to the doctor.
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