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1/31/10 |
2 |
2 |
2 |
1 |
Dr. Jackson seems like a very nice woman. Having said that - I'm not happy with services provided. I originally went since her practice is at Cedar's Sinai, a very reputable hospital, and assumed that she would be a good doctor. She diagnosed me with a UTI, but I later realized after I left that she and her assistant forgot to take a urine sample (which is basically the only true way to know). I later realized that she was probably wrong in her diagnosis, and I had to go to another doctor. Also, she said that I would receive results back from other samples she took within 3-5 days. 3 weeks later, the lab she hired STILL had no results for me, and I was told - "didn't they tell you we were backed up?" I answered no, they did not. The results came back "inconclusive", but in my opinion, the lab probably did even not do the test in the proper time to even make a correct analysis.
Insurance: Blue Cross / Blue Shield
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7/23/09 |
3 |
1 |
2 |
4 |
I was a patient here for several years. Dr. Jackson seems like she knows what she's doing and I felt that she was competent, however, I eventually stopped seeing her based on several factors. One, I can't remember ever getting in to see the doctor on time, and sometimes would wait over an hour to see a doctor/nurse practitioner, and the office was so busy that often every seat would be taken, sometimes with pregnant women standing. Two, every time I called, I asked to make an appointment with Dr. Jackson, but all but a couple of times I saw a revolving door of other doctors and nurse practitioners, with no explanation given as to why I wasn't seeing the doctor I made the appointment with. Three, Dr. Jackson never remembered me, even after going to her office for four years. Four, she was very brusque and never spent a lot of time in the exam room. Overall, while I feel that I was provided satisfactory care, I feel that this office should pay more attention to customer service.
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6/5/09 |
1 |
1 |
1 |
1 |
I'm pregnant. Strike 1: In my second visit we were asked to reschedule or wait an hour. We waited 2 hours and when we finally saw her she was rude and didn't answer any of the questions. Instead she sent in Ashley who just confused us and said i was high risk (i am not). On my third visit i waited over an hour in a paper sheet waiting for her to enter the room. Strike 2:Dr. Jackson has given me 3 vaginal ultrasounds due to spotting. In all 3 she has removed the probe cover and placed it in my lap. The third time she did it i asked her not to and she said just to ball it up in the paper gown i was wearing. That is extremely inappropriate considering she has a trash can, that paper sheet is currently being worn by ME, AND i asked her NOT to do it. Strike 3: I had morning sickness and was losing weight. She swore to me the medication she gave me was "safe" and was offended that i even asked. I got it and not only was it a CLASS C drug(harm to fetus)but it was also for RECTAL use. RUN!
Insurance: Blue Cross / Blue Shield
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5/5/09 |
5 |
5 |
5 |
5 |
I have been going to Dr. Jackson's office for a few years now & have NEVER had a problem. Her staff is always nice & attentive, I never have to wait weeks for an appointment & most importantly she makes me feel comfortable. I personally think a lot of these negative responses are people trying to sabotage. I'm just saying!!!
Insurance: CIGNA
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4/8/09 |
1 |
1 |
1 |
2 |
This was my first visit to Dr. Jackson's office and it was a terrible experience. The dr. said she was going to conduct a certain number of tests but when I called for results I found out only two of them had been done. In addition it took me multiple tries to get any test results at all. The staff kept putting me on hold and coming back with results from one test but not the other and having to go back to "check (my) file". The exam she did was not at all thorough and she seemed to just want to churn through as many patients in one day as possible. All in all the worst gyn experience I've ever had. I am going to repeat my pap with another doctor as I don't trust this doctor or her staff at all. She is a complete waste of time.
Insurance: Aetna
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3/12/09 |
5 |
4 |
4 |
5 |
I CAME IN FOR MY FIRST VISIT AND I REALLY ENJOYED MY VISIT. THE ENVIRONMENT IS GREAT. THE STAFF MAKES YOU FEEL SO COMFORTABLE. DR JACKSON IS A VERY NICE DOCTOR. I WAS VERY SATISFIED WITH MY VISIT. SHE TOOK HER TIME WITH ME AND ANSWERED ALL MY QUESTIONS. DR JACKSON AND HER STAFF ARE WONDERFUL. WELL RECOMMEND THIS OFFICE TO MY FAMILY AND FRIENDS!!!!
Insurance: Anthem
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2/10/09 |
1 |
1 |
2 |
4 |
I thought I was the only one who had a problem with this office and the doctor. I waited well over an hour to be seen. There was only 1 person that had went in before I did and no one else in the waiting room. When I entered the patient area, it looked like some East LA free clinic. When I called to make appts, the staff was rude - got hung up on twice during extended hold periods AND they called me to reschedule an appt 10 minutes before the appt was to occur! the doctor herself was just okay but was extremely rushed during our few minutes together.
Insurance: United Healthcare
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2/9/09 |
5 |
4 |
4 |
5 |
I was diagnosed with fibroid tumors. I went to several doctors who wanted to remove my uterus. Dr.Jackson gave me a lot of options and I decided to keep my uterus. I had my hormones balanced after and I feel great. Her incision was so beautiful and I have no scar. I am so happy I found her office.
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11/28/08 |
5 |
4 |
5 |
5 |
Dr. Gail Jackson was amazing. I felt very cared for throughout my pregnancy. I ended up having an emergency Cesarean Section and she held me while they put my spinal annesthesia in. She was so comforting. I healed so well and she does not use staples. You can't see my scar. There was a baby shower for us in the office. I love her staff too...Ashley is the best
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11/8/08 |
4 |
1 |
1 |
1 |
Going to this Dr. was a huge mistake. My original Dr. dropped all of her HMO patients and I was referred to Dr, Jackson. I have a huge cyst on my ovary and I am in tremendous pain. She didn't even look at me, sent a nurse practioner in and gave advice through her. Then said take some birth control pills and see you in a few months. Never even saw me. I had an ultrasound and the cyst is getting larger. She never called me, I had to call her and she made a mistake reading the chart. Then says maybe you have cancer, come in for a blood test. Throws this out there like its no big deal. SO RUDE and thoughtLESS!. I could never get her on the phone and she never called me back. I was in ALOT of pain. Finally found a new Dr. after 4 months of waiting for the completely incompetent DR. Jackson, My new Dr. took one look at the ultrasound and did an examine (did it himself!) and immediately said I need to have it surgically removed and was so proactive. Don't ever see Dr. Jackson, RUN!
Insurance: Blue Cross / Blue Shield
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10/28/08 |
1 |
1 |
1 |
1 |
Gail Jackson is the worst doctor ever. I went to her for a yeast infection. She was very rude and not compassionate at all. She made me feel as if I was a second class citizen. Her staff was rude and acted as if I was bothering them. She was cold and dry. She was recommended to me by a friend. I will never return to that office again. She should turn in her own license!!!!!
Insurance: Blue Cross / Blue Shield
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9/20/08 |
4 |
4 |
4 |
5 |
Dr. Jackson is very thoughtful and caring. No doctor could figure out why I was feeling so badly. She told me my hormones were out of balance and gave me bioidentical hormones. I feel fabulous for the first time in many years. Her staff is so kind. I even had lunch there.
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8/22/08 |
4 |
4 |
1 |
2 |
I went to dr jackson after I got pregnant w/ a fertility spec. I have a history of auto-immune issues and was told I was high risk. I am also over 35. I also had a previous m/c. The spec. put me on prednisone due to the auto-immune history and previous m/c. When it came time to figure out if I should stop the drug or continue, she didn't know what to do. i asked for a referral, either to our fert spec or to a perinatologist. She claimed she didn't know what to do. I left her and went to another OB who immediately gave me a referral back to the fertility spec. She also never mentioned CVS or other genetic testing. I had to bring it up with her. Our specialist also asked when my last thyroid test was taken. I said about 3 months ago. He said that needed to be checked much more often (I have a history of thyroid disorder) which i had told dr jackson on our first visit. For these reasons I feel she was NOT taking care of me or my pregnancy and couldn't be trusted in the case of a problem.
Insurance: CIGNA
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7/22/08 |
1 |
1 |
2 |
1 |
Her staff is rude, the office poorly run, and patients are made to feel like a low priority. I'm only embarassed that I waited so long to find another OB/GYN.
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7/2/08 |
3 |
3 |
3 |
4 |
I am in menopause. I thought I would have a choice of what type of treatment I would get such as synthetic or natural. The only treatment I was told about was her natural treatment. I had to do a lot of research to find out if her treatment was the treatment I wanted. I knew I preferred natural but I don't think that the treatment was explained as well as it should have been. I was given a card with information. I got the implants in my hip and I love it. I don't feel any negative side effects. I have more energy. My hot flashes are minimal and I'm not irritable. I have had my implant for a couple of days. I think this is going to be an excellent treatment for me but I would have preferred to have the doctor explain the treatment in detail. Dr. Jacksons personality is pleasant and professional but she has very little time to spend with her patients.
Insurance: CIGNA
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6/9/08 |
1 |
1 |
1 |
2 |
I really wish I would have found this site before I visited this "doctor". Her office assistants are VERY rude, one even flat out ignored the questions I asked her. She had on a big gold chain that read "Sha-Sha". I'm thinking, "is this the DMV"??? I waited an hour and a half to see her for under 8 minutes. No kidding-I counted. She was polite but short, and basically showed no interests in my concerns. I've been very frustrated with my condition and I left that office feeling totally helpless. I will NEVER return there, and I suggest you find another Gyno. Dr. Jordan Harris was much better, but my insurance changed. Please do NOT visit this quack. She is out to make money-that's it. And her ghetto office staff need to return to DeVry and brush up on their customer service skills.
Insurance: Pacificare
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5/21/08 |
3 |
3 |
2 |
2 |
Dr. Jackson tried to sell me on her therapies for menopause because, and I quote, "I have to get my daughter through medical school!" A question I had on severe post-coital headaches got a, "I have no idea" response. Like many others, I will not be returning to her office.
Insurance: Blue Cross / Blue Shield
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9/6/07 |
1 |
2 |
1 |
2 |
There's so much to say about my experience with Dr. Jackson it's hard to know where to begin. Let's start off with her poor bedside manner. The red flag should've been when I went in for a pap and while I'm in the middle of the exam her cell phone rings she answers it - still in the room she proceeds to have a 5 min conversation w/ girlfriend setting up a lunch date. She could have had the courtesy to excuse herself from my exam room and have this personal conversation outside of my earshot. I was mortified! Since she was my OB, once I got pregnant I figured I would continue to see her - what a mistake! Let me just say this. In my 13th week of pregnancy I told her I was sick and it might be a good idea if I took a week off of work. Her response was "I can't take you off of work, if I take you off of work they are going to ask me why you're sick" she looks at ME & asks ME "why are you sick?" Puzzled I said your the doctor, I'm the patient why don't you tell me! I will not be going back!
Insurance: United Healthcare
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5/6/07 |
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1 |
1 |
1 |
This was the worst doctors office I have ever been to. No exaggeration. I waited more than an hour and a half to be seen by a nurse, I never even saw a doctor. I feel very ripped off because of my experience. I will never go back to this office. I wouldn't recommend her practice to anyone. I don't even know if the doctor was knowledgable, I never met her, I only met the nurse. Of course I got billed as if I had seen a doctor. Stay away!!
Insurance: CIGNA
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5/3/07 |
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1 |
1 |
3 |
I went to Dr. Jackson for a number of years and in the first few she was very nice and helpful. As time passed, she became much busier and I began to wait longer and longer even sitting in a very cold exam room in a paper gown for over an hour with no word from her staff. The front desk staff was rude and never helpful when I called.
Insurance: Blue Cross / Blue Shield
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3/27/07 |
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2 |
2 |
3 |
With one exception, the staff is rude. Dr. Jackson was very nice at our first appointment, but unprofessionally asked me for a professional favor while I wasn't clothed! She was short and rude at every appt. since. When my husband switched jobs and our insurance lapsed, her office insisted on my paying for an overcharged out of pocket appt. in order to refill my basic BC Rx, even though I have no risk factors and planned to see her when insurance restarted. She seemed to resent my business and frankly, I cannot imagine being comfortable with her as my OB if I get pregnant.
Insurance: Blue Cross / Blue Shield
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1/26/07 |
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1 |
1 |
2 |
I feel that the wait for OB patients to see the doctor is always at least one hour and the doctor spends just a few minutes with you after that. The staff seems incompentent.
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11/20/06 |
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3 |
5 |
5 |
Well, I went to Dr. Jackson about 18 years ago when I was pregnant with my first set of twins. She was was helpful and upfront. She was very conccerned with my and my babies health. I remember her taking her own child to a baby sitter to be at the hospital with me instead of just having the on staff Dr. call her. She was the one who told mer I was having twins while I was in care with another provide who didn't say anything to me about being big. She was very compassionate to a scared single mom to be.
Insurance: Aetna
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9/4/06 |
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1 |
1 |
1 |
This was the worst experience I've ever had at a doctor's office. It was my 1st pregnancy, and after consistently waiting 1.5+ hrs to see her (and getting shuffled from waiting room to waiting room in the process), she'd spend maybe 5 minutes tops with me. Never remembered me from one visit to the next. Told me I was having twins. When my husband asked, "How do you know?" she said, in huffy manner, "It's my job to know." Turns out she was wrong. The woman at the front desk is VERY rude and would talk to the nurse about me, in front of me, as if I wasn't there. I'd get so stressed out about going to my appointments because each one was worse than the last (waits were longer, people were meaner). After 3 visits, I finally switched doctors, and ended up being so much happier. Even though I signed a request to transfer my medical records to the new doctor's office, it took repeated requests and MONTHS for them to finally do it. Bottom line: run from Gail Jackson.
Insurance: Aetna
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6/28/06 |
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1 |
1 |
1 |
G.J. was very unprofessional and down right nasty, did not give me the time, practically shoved me out . I called minutes after I was treated like a second class citizen, I asked for some clarity as to why I was treated in such a disrespectful manor and she said, "pick another doctor" (click) I don't know who was worst Jackson or her front desk crew. "Its Jackson if your nasty"
Insurance: Blue Cross / Blue Shield
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5/23/06 |
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2 |
2 |
2 |
Rude staff and very disorganized. I never got to meet doctor Jackson. Nurses are unprepared and overworked. I got two blood works done incorrectly and ended up with a severily bruised arm and wrong results.
Insurance: Blue Cross / Blue Shield
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3/14/06 |
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1 |
4 |
4 |
Very disorganized practice! Wait times can be longer than 1 hr. Practice is too busy to give quality care. Dr Jackson seems knowledgeable but does not remember you from one visit to another. Results of diagnostic tests are reported to you after 2-3 wks!
Insurance: Blue Cross / Blue Shield
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