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Rate Dr. Christopher P. Segler
Dr. Christopher P. Segler's Ratings
It sounds like Dr. Segler is a great doctor, based on his other reviews, which is why I called him. But if you have a difficult-to-treat condition:
PREPARE TO WASTE A BUNCH OF TIME BEING IGNORED AND GIVEN THE RUNAROUND BY DR. SEGLER.
That's what I felt happened to me. Here are the details (highlights in all caps):
I CALLED DR. SEGLER.
He picked up the phone. I told him I had received laser treatment from another doctor for toenail fungus, and the treatment failed. Dr. Segler explained that the laser he uses is significantly more powerful than the laser my previous doctor used. He also said that in the years he's been using the laser, he's had only three patients require re-treatment. I told him I wanted to schedule an appointment. He said I should email him a photo of the toenail.
HE SAID HE'D CALL ME BACK LATER THAT DAY.
I emailed him the photo five minutes after we hung up the phone.
THEN I WAITED THREE DAYS. HE NEVER CALLED.
Instead, three days after our initial contact, he emailed me: "Based on our conversation it sounds like you are already under the care and treatment of your condition with another physician. I recommend you continue to seek the advice and direction of your current treating physician."
I EMAILED BACK:
"I was under the care and treatment of my condition with another physician, but I am no longer [sic] that physician. I would like to be treated by you. Could you please give me a call, so we can discuss?"
THEN I WAITED TEN DAYS. HE NEVER REPLIED.
SO I CALLED AGAIN, AND LEFT HIM A FRIENDLY VOICEMAIL:
I said I supposed he was busy or didn't receive my email, but as I wrote, I am no longer under the care of a physician, so could he please call me back to discuss?
THEN I WAITED ELEVEN DAYS. HE NEVER REPLIED.
During that time, the fungus spread to a second toenail.
SO I LEFT HIM ANOTHER FRIENDLY VOICEMAIL:
I said I wanted to schedule an appointment, and asked him to please call me back.
HE CALLED ME BACK LATER THAT DAY.
I told him my fungus was getting worse, and I'd really like to schedule an appointment with him.
HE SAID HE'D CHECK HIS SCHEDULE AND CALL ME BACK.
I WAITED 24 HOURS. HE NEVER CALLED ME BACK.
SO I SUBMITTED AN APPOINTMENT REQUEST ON HIS WEBSITE.
AN HOUR LATER, HE CANCELLED MY APPOINTMENT REQUEST, AND EMAILED ME BACK:
"We have received your online request for an appointment. However recalling our previous conversation, you had been treated by another physician for this condition. I recommend that you follow up with that physician for treatment."
I found his email to be rather odd, because I had explained both in a prior email and a prior voicemail that I was no longer under the care of another physician.
AN HOUR LATER, I EMAILED BACK:
"Yes, I had been treated for this condition by another doctor. However, I did follow up with that doctor, about a year ago, and there was nothing else he could offer me. I haven't been treated for my condition since. I would really like to be treated by you, because you explained to me that you use a different type of laser than that doctor, because I was impressed by your yelp reviews and explanation of your laser's effectiveness on the phone, and because I followed up with that doctor, to no avail. Therefore, could we please keep the appointment I requested for Thursday at 9? I feel desperate for your help."
I then saw on his website that the appointment that I had requested was no longer available, and there was only one appointment left that was eligible for a discount, so:
I THEN SUBMITTED AN ONLINE APPOINTMENT REQUEST FOR A DIFFERENT TIME.
THE NEXT MORNING, HE CANCELLED MY APPOINTMENT REQUEST, WITHOUT EXPLANATION.
I IMMEDIATELY EMAILED HIM:
"I notice that you cancelled my appointment request for this Friday. Could you please tell me why?"
HE HASN'T REPLIED.
WHAT'S GOING ON HERE?
WHY WOULD SUCH AN EXCELLENT-SEEMING DOCTOR IGNORE MULTIPLE MESSAGES AND REFUSE TO SEE ME?
Is it because he doesn't want to interfere with another doctor's treatment? Maybe that was his initial reason, but since I explained multiple times that I'm no longer being treated by another doctor, and that that doctor had nothing else to offer, that can't be the final explanation.
HERE'S MY GUESS AS TO WHY DR. SEGLER TREATED ME THIS WAY:
Since the first laser treatment failed, I'm guessing he was concerned that his laser treatment might fail, and I might write a negative Yelp review as a result. In my second-to-last email, I told him that I understood that lasers aren't 100% effective, and I wouldn't write a negative review if it failed, but by that point, he seemed to have already written me off. Ironically, I wouldn't have written a negative review, had he just been direct and responsive with me upfront, instead of giving me the runaround. I still want to be treated by him, due to his stellar track record, but unfortunately, he seems to be more concerned with maintaining his track record, than helping a patient in need.
Hands down the best foot and ankle dr I have ever seen or even heard of.He actually takes time to look at your records, mri, x rays and then really LISTENS to you when you tell him what is going on. he makes a diagnosis based on what is real not what is easy.
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