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Rate Dr. Brent J. Michael
Dr. Brent J. Michael's Ratings
THIS DOCTOR ORDERED TESTS THAT WERE NOT INDICATED AND THEN DID NOT RESPOND TO MY LETTERS ABOUT THE CHARGES FOR THESE TESTS. DR. MICHAEL THEN SENT THE MATTER TO COLLECTION. Here are the details: I went to Dr. Brent Michael for a routine annual exam, on 3/25/13. My internist of 18 years had retired, and I needed to find a new doctor. A work colleague recommended Dr. Michael. The exam experience was okay. They performed a bone density exam, which I had never had done before, so it was nice to get the results of that. I was smart enough to ask if my insurance company covered bone density exams first. However, they performed 7 lab tests (mostly all related to thyroid, such as TSH) on blood drawn for what I thought would be routine blood analysis. Unfortunately, I didn't think to ask in advance about all the tests they would perform on my blood and then bill me for later. When I received a very large bill for this blood work-up, I called my insurance company because my annual exams are covered 100% (no co-pay or any out-of-pocket), and in the last 18 years I never had to pay a cent. Blue Cross told me that thyroid lab tests are not preventative and therefore not covered. Despite two letters to Dr. Michael's office about this, his office never responded. Instead, they called me every month for the last year and a half; each time I patiently explained that I should not have to pay for tests that were not indicated or preventative for an annual exam. No one ever seemed to listen. In addition, at the annual exam, Dr. Michael also recommended that I return to his office the next day for a carotid ultrasound. Because my prior internist of 18 years had never done a carotid ultrasound, I asked my boyfriend (a tenured professor at the UCLA School of Medicine), who informed me that this test is very controversial, and because I'm very healthy (I'm a runner w/ low cholesterol, low BP, low heart rate) this test isn't indicated for me. So, I cancelled this exam. However, for a year and a half Dr. Michael's office has been harassing me for payment of the thyroid tests, despite my letters regarding why he should not have done these tests. I don't have thyroid problems, and there's no reason to suspect I have thyroid problems. Dr. Michael's office ignored my letters; continued to call me on a monthly basis; and then sold the debt to a debt collections company. The debt collections company called today; I explained the situation; they agreed thyroid tests should not be ordered unless indicated; but nevertheless said they would report me to all the credit reporting agencies today if I didn't pay today. All in all, this has been the worst physician visit of my entire 49 years. A true nightmare.
Dr. Michael is not your average doctor. I feel fortunate to have enjoyed Dr. Michael as my primary GP for over 6 years and have found him to be extremely trustworthy, personable, knowledgeable, honest, thorough, compassionate and non-judgmental. He takes the time to talk to you and to listen to all of your concerns. Dr. Michael is someone you can talk with and he really cares about each one of his patients. He listens and provides suggestions. A patient couldn't ask for a more caring physician than Dr. Michael. The entire office staff is extremely friendly, personable and accommodating. Dr. Michael is a great doctor, mentor and friend. I'm glad I have him as my primary care provider! I am forever grateful to Dr. Michael and strongly recommend him to anyone who desires personalized care.
I broke my leg a few years ago and was totally immobilized. I was playing basketball and landed wrong completely breaking the bone. I was depressed not to mention in pain. I was also slightly embarrassed about my condition. A friend of mine recommended Dr. Michael. I was amazed at how responsive and cordial he and his staff were in the early goings of my rehabilitation. I received the referrals I needed promptly and they would consistently check in with me to see how I was doing. I would highly recommend Dr. Michael to anyone, he’s a great doctor and all around stand up guy.
Dr. Brent Michael was awesome.. He and his staff were very friendly and accommodating. Short wait time and thorough examination. Dr. Michael was sweet, attentive, informative and helpful. Highly recommend him.
Dr. Michael has changed. I have seen him sometimes where he seems fine and other times more recently where he seems like a different person and acts strange--it's hard to describe but it has made me feel very uncomfortable. I am going to switch to another doctor because I have gotten second opinions that have proven him very wrong on more than one occasion. I would definitely NOT recommend him. His staff is nice, though.
Recently, I went into the office for a physical and to check out the new doctor my insurance assigned me. It was the single worst experience I have ever had at the doctor's. I had to wait 2 full hours before seeing the doctor. He then rushed me through because he had a meeting. I forgot to ask one question, so I asked the nurse if he could see me. He was still in the hallway because I could hear his voice, but they said no to me. I had some blood work done and had to call SEVERAL times to get the results. I was told they would contact me, but they never did. They even hung up on me one of the times I actually reached them and got them to put me on hold. This doctor's office is WAY overbooked and I would never recommend it to anyone. Both the office staff and the actual doctor were unprofessional to say the least.
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