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7/11/09 |
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Probably one of the worst doctor experiences I've ever had. He runs a factory like environment. Wants to see as many patients as he can, as quickly as he can so he could profit well. Spends approximately 20 seconds with you in the room. Does not answer your questions and leaves you feeling like you just wasted your time and money. Stay very far away!
Insurance: Aetna
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1/27/09 |
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I agree with all of the negative posts. I have never felt so rushed in my life ... and that's saying a lot coming from a New Yorker! He rushes, doesn't listen and makes you feel like you're inconveniencing him for being there. Also, the manner in which he treats his staff is appalling.
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7/9/08 |
5 |
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Referred to Dr. Heller by my PCP. I arrived earlier than my appointment time on Monday, July 7. Was seen by the Nurse soon after, then Dr. Heller who peformed a procedure. He was pleasant, explained what I should expect and told me call if I had any questions. I wish all doctors were as efficient. He didn't waste my time or his. I was out of the office in 40 minutes.
Insurance: HIP
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4/18/08 |
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The reason why Dr Heller gets so many posts is because his patient care is so appallingly bad, people feel compelled to share their terrible experience and warn others away. The "perfect" reviews are written by Heller's staff in a pathetic attempt to undo the damage they've done to their patients and to convince unsuspecting people that his office is committed to something other than making money.
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4/4/08 |
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Horrible. I have to wonder just who exactly is writing the positive reviews. 3 positive reviews all on one day? Sounds fishy. Anyway, if you like waiting at least 45 min to see a doctor (even if you're on time), seeing the doctor for a total of 2min, being told that other procedures should be checked upon that don't even relate to why you're there, and coming back weekly for no reason at all... then this doctor is for you. I'm sure he's knowledged on what's he's doing, just not sure if it's related to dermatology or taking money out of you.
Insurance: Aetna
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4/3/08 |
5 |
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This doctor was helpful to me and was able to help me find light in my situation.When I first went in to see him I was overwhelmed with worries about my condition and after seeing him realized that education is key. He was able to give me alot of information and direct me in what I needed to do next. Dr. Heller if your reading this Thanks a million for difusing my anxieties.
Insurance: Aetna
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4/2/08 |
5 |
5 |
5 |
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I personally highly recommend Dr. Heller, I've been his patient for almost four years now. I was able get an emergency appointment after work yesterday for a concern that I had with a mole on my face. The Dr's style is fast-paced but he is very thorough and he has so many staff members taking care of you also- so he doesn't skip a beat. He followed up on a procedure that I had last year, treated my current skin concern, gave me a bag of free sample medication and did my yearly fully-body skin check so I don't have to return in a couple of months when it was due. He confirmed my suspicions that I needed surgery and he brought over the resident surgeon that is also in that office right away. I received a free consultation (usually worth $200) and even got a discounted quote for the surgery and an appointment to have it done next week. I left the office relieved and knowing that I was now set & that I'd checked everything off my visit to do list.
Insurance: Aetna
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3/31/08 |
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Worst experience I've ever had with a doctor by far! I waited 2 hours to ask what creams he recomends for a 24yr old with good skin and saw the doctor for a total of 2 minutes, the entirety of which he spent trying to sell me useless products and procedures carried by his office. he didn't ask why i had come, nor why i was there. he also tried to push cortizone shots on me, even tho i had like 1 zit! come on! are you serious?!!
Insurance: United Healthcare
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2/17/08 |
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DON'T BELIEVE THE POSITIVE REVIEWS - THEY WERE WRITTEN BY DR HELLER AND/OR HIS STAFF. They should take all that time and energy and focus it on running an efficient, compassionate, healing practice rather than trying to manipulate a great web site that allows patients to express their opinions honestly.
Insurance: Aetna
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2/12/08 |
5 |
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I've seen Dr. Bruce on multiple occations for a several reasons. I had heard about him from some of my friends while at a brunch years ago. While at one of my visits I wanted to inquire about laser hair removal.I was told by him that he dealt more with skin issues and told that two of his associates would be able to do this for me if I was interested because this was more of a cosmetic issue (which it is and unfortunately no covered by insurance)either way the doctors work her (first check)and get this, the consutation was free.A word hardly ever used in the healthcare system today. Another check in my book. The package that was offered to me on my future visit was alot cheaper in comparison to that of other offices and the technicians that I met were really sweet. I am still undecided but love the fact that their are so many options in this office. Its like one stop shopping. Convenient, Convenient, Convenient and very professional.
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2/12/08 |
5 |
5 |
5 |
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Wonderful doctor. This doctor weas able 2 give me a variety of options on how to deal with my problem and although i was embaressed at first he made me feel very comfortable by the end of my visit. the girls were also very helpful and able to asist the doctor throughout my visit which made it go all the more smoother. I would return if my condition did.
Insurance: Anthem
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2/12/08 |
5 |
5 |
5 |
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i was refserred to doctor heller by primary care phyfician for a mole check. i was put in the room with a nurse than asked about my history and family back round.after this the doctor came in ask me about my concern .he spoke clearly, give me eye contact and was my opinion very thorough. do to my family history i ask him to test a mole.the test later came back normal and i was told that i would not need another vist till next year by hes head nurse. i phone in for my refults. i did not have go back in and pay another copay .not a shark has some made him out to be, at all.
Insurance: Harvard-Pilgim
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2/12/08 |
5 |
5 |
5 |
5 |
A Pleasant visit all around. I meet doctor Heller a month ago my sister went to him first then referred me to see him when my skin problem aroused I was given an appointment a week out from the time that I called. Long story short I went in and saw him. The visit was everything you would expect. On my way out I noticed pan flips in the waiting area and realized that this office offered multiple services. The patient’s surrounding me were mostly upper class and the music was pleasant. The doctors resume was available for my review and I found his Credentials outstanding. I also noticed that he was affiliated with one of the most prestigious hospitals in New York and had the certificates on his way to confirm this. I will definitely return to him.
Insurance: Blue Cross / Blue Shield
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2/11/08 |
5 |
5 |
5 |
5 |
Dr. Heller is a great doctor. He is very busy man and tries to accommodate all his patients. The wait time is sometimes excessive, however ultimately he is worth the wait. He was very friendly and familiar with his work.
Insurance: Aetna
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2/11/08 |
2 |
1 |
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4 |
I came to him as I had a wart on my finger and on the bottom of my big toe. Did I really need to come in EVERY week!? It was the same thing. Come in as schedule, pay my co-pay, wait for 45 min in the waiting room, name called, wait another 10 min again to get my room, have him come in for 30 seconds (15sec of those to realize why I was there again), say come back next week and then have the nurse scrap skin of my finger and hand. Finally I had it and ripped the blister that formed from the freezing off, which apparently solved everything. Then I noticed something weird on my ankle, I thought it was callus. He took a quick sameple and said he wanted to test it. Between then and that time, I decided to NOT go back. Little did I know that the skin "test" would cost be $160. Thanks for the notice that you would be sending it to Mt Sinai. HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE
Insurance: Aetna
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2/2/08 |
5 |
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I was very happy with the care I received from Dr. Heller. He resolved my problem in one week and I appreciated the fast service I received.
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1/30/08 |
1 |
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The worst experience I have ever had with a doctor. I waited around for a while until I was called into the back to wait again. Then once the Dr got there it was like a NASCAR pit change. He was in an out under a minute and when I asked him about prescriptions and treatments that were successful in the past he did not want to talk about it. He even said he did not have time to discuss this with me. He said his assistant could explain after he left which she was unable to do. Do not waste your time or money here!!!!
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1/15/08 |
5 |
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5 |
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It saddens me to see such character assasinations of such a fantastic doctor. I have been seeing Dr. Heller for over 18 years and I think he is the best doctor I have ever seen. He has always resolved the conditions I saw him for, has a fantastic bedside manner and is very concerned that I do not have to pay too much for my medications. He gives me samples so that I don't need to spend too much on medication. I appreciate the fact that I can make an appt. quickly and don't have to wait weeks like other dermatologists. For the most part, I find the staff courteous and efficient. It is a shame that only those few disatisfied patients bother to comment on this website.
Insurance: Blue Cross / Blue Shield
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1/12/08 |
1 |
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1 |
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I wish I would have read these reviews before going to see Dr. Heller. What a terrible experience. I can't believe he has any patients with the way he treats people.
Insurance: Aetna
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1/9/08 |
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DO NOT GO TO DR HELLER!!!!!!!!!! He and his staff should be ashamed. A doctor pledges to do no harm - not to make a quick buck. I have never been treated with less respect by a doctor.
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12/19/07 |
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I have to agree with most of the reviewers on here. The office is a cattle call and Dr. Heller talks so fast your head will spin! He has a room full of residents/nurses and he gives you about 90 seconds of his time. I'm sure he is a smart guy. Anyone who can bill 100-110 patients a day and has them keep coming back is a genius! How do I get into the medical program he went to?
Insurance: Oxford
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12/15/07 |
4 |
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Very knowledgeable, but he missed his calling as a salesman. I stopped going to him about 6 months ago in favor of his former partner. Each time I went to him, he was always tried to up-sell services of his new partner - a specialist in plastic surgery - for a "free consultation". I'm a young guy who just needed a small skin tag removed off my back, hardly necessary to see a plastic surgeon. My advice for him is to slow down his spiel and spend more time listening to his patients.
Insurance: Aetna
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12/5/07 |
3 |
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I am extremely unpleased with Dr. Heller and would urge others to avoid him. His office is run as a well oiled machine, they overscheduled patients which means every one has a long wait, is then seen by the nurse and spends a grand total of around 30 seconds in the room with the actual doctor. He and his nurses were curt, made no eye contact, and seemed very determined that I leave quickly. I came in with a standard complaint which the doctor ran excessive blood tests for (which I fought for months with the insurance company over since they were very unusual and multiple tests) and immediately took a biopsy of my skin, without asking for my permission or explaining the repercussions (which left me bleeding and in pain). When I got my bill it was detailed as a "surgical procedure" which he charged hundreds of dollars for. Every one who left his office had to stop at the "make your next appointment" stand and when I made the mistake of returning for the diagnosis, I didn't get one.
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12/3/07 |
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Dr. Heller is the worst doctor I have ever been to in my life. He's clearly running a money factory. He didn't spend more than 1 min. with me. He didn't take the time to listen to what I had to say, and he rushed to take a biopsy without even asking me if I wanted one or understood the risks involved. I later found out from a different dermatologist that a biopsy was unnecessary to take. Of course, he gets extra money every time he performs one. I left feeling completely unsettled, with none of my questions answered. To top it off, he gave me an expensive brand-name prescription (I hope he enjoyed his free trip to Hawaii courtesy of the pharmaceutical company) that I couldn't find in any drug store, and he gave me 10 times the amount I even needed - a waste of my own money. I've heard he times his appointments, so when I go in for my follow-up, I'm going to bring a timer and set it down on the counter for him. This guy needs a wake-up call. Go back and revisit Ethics 101.
Insurance: United Healthcare
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11/29/07 |
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This person represents everything that's wrong with the healthcare system today. He is clearly in business ONLY for the money, and doesn't even pretend to give a rat's behind about his patients. He spent a grand total of 30 seconds in the exam room with me, didn't explain my condition, didn't suggest a treatment - but instead made me come back for a second visit (another co-pay and another insurance claim for him -- cha-ching!) where he AGAIN didn't spend more than 30 seconds with me and AGAIN didn't tell me what I had. I never went back. I changed doctors, and the new doctor was able to clear up my problem and tell me what it was immediately. Heller is a quack.
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10/30/07 |
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I have never been so unhappy with a Doctor experience. First he gave me a 2 second appointment which was a complete whirlwind for me and in which I felt like I was unable to ask a single question, let alone a follow up question. Then he sent me out for a blood test because they apparently can't do it there, with a follow up appointment for 2 weeks. I thought maybe at the follow up appointment I would have a better experience, like he couldn't really give me answers without a blood test or something. Then, at the follow up appointment, he came in, said all I had was eczema, left, and then his nurse, his nurse!, told me that my blood test came back positive for one of the indicators of Lupis! The nurse barely spoke english and could not answer any of my questions (like what is Lupis) and she referred me to my PCP (who thankfully redid the test and it was negative). I could honestly not recommend a doctor less.
Insurance: United Healthcare
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10/7/07 |
5 |
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5 |
Dr. Heller is the best! He cleared up my skin condition in a week. His bedside manner is the best I have ever come across. He made me feel at ease and explained everything clearly. His nurse gave me many samples and a thorough explanation of how to use my medication. His front desk staff is very courteous and efficient. I highly recommend this doctor!
Insurance: GHI
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8/16/07 |
4 |
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5 |
5 |
Best doctor I've ever visited. He listens, though he's fast, if I started talking he stopped and listened to me. He has a good staff of nurses that are all friendly and attentive. I've been there 3 times, two times I was in and out in 1/2 hour, the last time took a little longer due to more patients, but it still only took about 50 minutes. I highly recommend Dr. Heller. (And I hate doctors!)
Insurance: CIGNA
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7/24/07 |
5 |
5 |
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5 |
I am a patient of Dr. Heller and went in to see him for another problem today involving adult acne. I cant remember the last time I felt as though the doctor actually knew what he was talking about. I mean this man was able to give me statistics from numerous studies and fast facts. It helped me alot and I was able to understand my situation a bit more. The girls at the front desk were nice and the nurses in the back attentive. Two thumbs UP.
Insurance: Blue Cross / Blue Shield
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7/21/07 |
5 |
5 |
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My follow up with Dr. Heller was on Thursday and boy was I was shocked with the outcome of the medications prescribed. When I first went in to see him I was skeptical of course having been to so many other nightmare derms with little or no result but after using the non-steroidal cream prescribed to me by Dr Heller for my recurrent condition I can honestly say that this time and 15.00 copay was well spent. I would have paid three times that amount to put an end not only to my skin codition but to the kais of having to go to numerous different doctors that are labeled as dermatologists but unable to treat a skin problem! In my visit with Dr. Heller he was able to share his knowledge of my condition with me and answered all of my quesitions & concerns and because of it I am able to prevent recurrences. Although no one ever wants to have to go back to a doctors office for any reason this is one of the few I would not dread. If I had to sum it all up in one word, instead of 1000, RESULTS
Insurance: Blue Cross / Blue Shield
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6/20/07 |
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5 |
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5 |
seen himfor years. the new office is great. very modern and very clean. always pleasant and takes me at the very last minute rare in nyc. pleased with his efficiency as i never have much time. friendly staff.
Insurance: CIGNA
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6/9/07 |
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4 |
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First I have to say that Dr. Heller's office is the nicest doctor's office I have ever been too. The decor is amazing! I have to say that the front desk staff is pleasant and efficient. I found Dr. Heller to be very personable and knowledgeable. He cleared up the problem I saw him for in one week. While it is true that he goes quickly, he did take the time to answer all of my questions and then had his medical assistant go over his instructions with me one more time. I highly recommend Dr. Heller to anyone seeking a dermatologist.
Insurance: United Healthcare
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6/6/07 |
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5 |
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5 |
I found this office to have a very pleasant and efficient front desk staff. Dr. Heller was very pleasant to speak to and extremely patient with all of my questions and concerns. I have been to a couple of dermatologists who were unable to treat my problem, but Dr. Heller seemed to know exactly what it was. I highly recommend Dr. Heller, yes he has a waiting room that is full of patients, my wait time was not at all long, and who wants to see a doctor that has an empty waiting room anyway. I will highly recommend Dr. Heller to all of my family and friends.
Insurance: Oxford
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6/4/07 |
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5 |
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5 |
Today I saw Dr. Heller for the 1st time and am very happy that I did. Upon entering the office I too noticed a full waiting room and automatically began to wonder if making this appt was a good idea (my coworker ref. me to him) but was surprised at the speed & efficiency of the visit. I really did feel that although the time was short it was well spent after all who in this fast paced city wants to spend all day in a drs. office to come to the same conclusion that can be drawn in less time. The ladies in the front were organized and realized that I did not have the referral that was needed for todays visit which if they hadn't noiced would have made me responsible for todays visit-One check for them. The nurses were friendly and Dr. Heller himself was obviously very knowledgeable and made me feel comfortable enough to discuss my issues. In the end I walked out with FDA approved meds as opposed to bogus meds prescribed by prior derms that probably got me here. DEFINATELY WORTH TRYING!
Insurance: Blue Cross / Blue Shield
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6/2/07 |
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4 |
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Dr. Heller saved my life! I had gone to him for another problem but he spotted what turned out to be a malgnant melanoma which another dermatologist had told me "not to worry about". My melanoma was caught in time and I am now cancer-free. Because of Dr. Heller's expert eye, I am alive today. He is the best!
Insurance: Blue Cross / Blue Shield
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6/1/07 |
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What a NIGHTMARE! Appointment was a 2 min meeting. The topical solution he gave me burned off a layer of my skin! Its like I have a bad sunburn and my skin is falling off my face. When I called to complain, the receptionist was rude and told me that I should have tested the product on my wrist area first. In my two minute meeting with Heller and 30 second wrap-up with his nurse that was never mentioned. Go somewhere else!
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3/27/07 |
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I have gone to see Dr. Heller about 5 times, mostly out of laziness of trying to find another doctor. After each visit, I always say I will never go to him again. You wait at least an hour to see him and once you do, he looks at you for 2 minutes and then leaves. If you try to ask questions, he rushes through barely understandable answers. He never listened to me and was always dismissive of my concerns. He is by far, the worst doctor I have seen.
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3/21/07 |
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Too bad I hadn't read this site before I saw the doctor. he wait wasn't long, but if I had a serious problem, 'd go elsewhere.I was referred by my PCP and I'm going to advise her of my experience.The visit started with his ass't going over the forms I had filled out. Then a female resident came in and did a body search and asked if I wanted to have any of my facial growths removed. When I told her I didn't want to unless it was necessary, she left. Dr Heller came in, spoke very quickly, and called the resident back in along with some blonde female.There were now 5 of us in the room.He said he needed to biopsy a spot on my arm, told me to come back in 2 weeks and have another spot biopsied (with the claim that "they" only let him do one biopsy per visit), and then he left. I was not called by name.I was only called "Miss", which I found offensive.I agree that he's in it for the money. Another patient said he claims to see 100 patients a day.I saw him for 2-3 minutes.I won't go back.
Insurance: CIGNA
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2/5/07 |
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Worst experience at a dermatologist's office ever. First visit I waited two hours for the visit, then he came rushing in, spoke so fast I couldn't understand him and then dashed out saying the nurse would explain. I saw him less than 2 min. Second visit they FORGOT about me in the waiting room and I waited for 2.5 hours until they were saying they were taking their last patient. I had to ask why I hadn't been seen and they scrambled around. He again met with me for about 3 min, and overall made me feel less than a person with his hurried manner. Each apt was over 850 with biopsy, good thing insurance covered it.
Insurance: Oxford
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12/1/06 |
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I work for a PCP that used to refer pts to this dr, we had to stop because of so many complaints from our pts. The chief complaints were waited too long, spent no time with them,were practically treated by medical assistants, rude, nasty front desk/billing staff. We were sending pts to him because of mutual hospital affiliation but had to stop. Dr. Kriegel in the same office we had no complaints about but his schedule was too limited. Now sending pts to a dermatologist at Lenox Hill Hospital.
Insurance: CIGNA
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11/23/06 |
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WORSE dermatologist in NYC!!! My first and only visit was a nightmare. Wait 45 minutes to see him. The Receptionist was nasty towards me regarding my insurance. Dr. Heller never answered my questions and our face-to face lasted approx. 5 minutes before he saw his next patient. Gave me a prescription that did not fix my derm. problem. Skip Him!
Insurance: Blue Cross / Blue Shield
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11/2/06 |
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I have been with Dr. Heller for more than 5 years. It can be a challenge to see him -- his office is truly a cattle car. However, I believe he is as knowledgeable a dermatologist as you'll find in NYC. He works quickly because he can -- very streamlined operation, and I've found him to be quite pleasant and willing to answer my questions for the short time I'm with him.
Insurance: Oxford
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8/16/06 |
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I guess one good thing about heller is that the problems mentioned by everyone is consistent. so it means that HELLER is consistently BAD.i dont want to repeat everything but I was made to wait, rushed and with no conclusion on the problem i had. I am not sure if i can report this to bluecross but i am going to investigate if i can submit my reviews aboiut a doctor to Bluecross.
Insurance: Blue Cross / Blue Shield
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8/10/06 |
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i too had a bad experience with this "prize". he bounced me around between himself & his 2 colleagues, just looking to bilk my insurance co. His biller doesn't know what she's doing, & the receptionist was incompetent. she kept telling me to call my dr to fax a referral when my dr said they did it a week before, refused to retreive it online. I don't think they knew how. I called to complain to office manager but was constantly told she was "out". i agree you can do alot better than this guy.
Insurance: Oxford
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8/8/06 |
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today's experience was the worst i've ever had at a dr's facility i felt like i was cattle!i was rush by this disappointment of a dr and i'm sure overbilled by a non english speaking biller who cannot communicate in her language either.meghan was nice
Insurance: Blue Cross / Blue Shield
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5/11/06 |
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I had an identical rushed experience with Dr.Heller who burst in a asked me a question like, are you healthy, pregnant, on any medication, any family history etc. in one rushed sentence. I could not even answer before he looked at my rash got a needle and did a scrape. I needed him to look at the same rash in another area and he said that he would have to refer me to his partner who is a cosmetologist. I have to go back again to get the other scrape. Sounds pretty shady. Wish I had seen these reviews before I chose him.
Insurance: Oxford
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3/15/06 |
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I see a dermatologist on a regular basis so made an appt with him. The first issue I had was with his assistant. She asked why I was there and I told her I had melanoma 2 years before and have to get checked regularly. Her response was a skeptical, "You had melanoma? Are you sure??" I was 23 at the time, but regardless, she made me feel like I was lying. It was a whirlwind. He was in, out and gone before I even got comfortable. I asked for some meds for breakouts I was having and he prescribed a $40 face wash which has the same ingredients as any otc face wash that costs $5. Everything he sliced off me came back as abnormal which I thought was strange since I don't have a family history. In 2.5 months he had me back to the office 7 times paying a co-pay everytime which got expensive. He transferred me to his partner and said insurance would cover it. Then I got a bill for $1000 since he's not so then I had to argue with them. I recommend Dr. Ariel Ostad instead. He's been the best!
Insurance: Aetna
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1/18/06 |
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I have to echo the sentiments of the other reviewers. Dr. Heller also burst in the room with three residents (I had to take my clothes off in front of these people). He asked me questions then cut me off when I answered. Heller also doesn't really give you that much space to ask additional questions that you might have. To his credit, he did detect a condition I had which other doctors did not. However, his proscribed treatment, after 5 months, did nothing. In fact the condition worsened. Shop around. You can do better than this guy.
Insurance: HIP
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1/15/06 |
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At 40 yrs. old I started getting adult acne on my face and back and went to Dr. Heller for the first time. He spent about 3 minutes with me and prescribed expensive drugs that never worked. I asked him about doing a hormone blood test; he told me "doing a blood test would only aggravate my acne". I left and called my medical insurance co. and reported him. I went to another Dr. and took hormone related medication and my adult acne cleared up and has not returned. Dr. Heller does not respect his patients and he downright lies to them. He is clearly in his profession for the money.
Insurance: CIGNA
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11/30/05 |
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he tripple books appointment times, and keeps you waiting forever- he also told me that he could only remove one mole at a time due to insurance requirements - which was not true, he just wanted me to come back more often. He's utterly unsympethetic.
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11/30/05 |
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I'll never return to Heller. I came in for a rash. He burst in the examining room with 3 other people. He was holding a needle--with hardly a word he injected me with anasthetic and sliced off a layer of my flesh with a scalpel. He told me he'd send it to the pathology lab. I told him it was just an ordinary rash--give me some ointment and I'll go home. He talked up every procedure under the sun. I asked him to look at a mole on my chest and he wanted to schedule surgery. He never spoke to me, only AT me, and he never listened. At the end he asked if I had any questions. I said yes and started to speak. He cut me off, saying "She can answer your questions," and pointed to the resident. Then he left. I noticed he prescribes expensive medications "dispense as written" rather than identical generics--maybe he gets perks from pharmaceutical reps? He did this to a friend of mine as well as to me. It's been months and I still haven't received the path results from my rash. Awful experience.
Insurance: Blue Cross / Blue Shield
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