Rate Dr. Mary Beth Luca
Dr. Mary Beth Luca's Ratings
Everything from the decor to the staff was incredible. Everyone made me feel at ease and answered all the questions that I had. I will definitely be scheduleing another appointment with Dr. Luca.
I have been a patient of Dr. Luca for over 10 years. Despite a terribly long wait time, I stuck around because she is competent and nice. However, more recently, I have dealt with pregnancy acne and made an appointment with the nurse practitioner to find a regimen that would help and be safe. I left with more questions than answers. I called on two different occasions over 2 weeks ago to speak to someone in medical to ask if they could recommend a safe product to use, but haven't heard back. I find this highly disappointing that as a loyal patient, I am receiving no support. Needless to say, I'm not going back.
I went to Dr. Luca to have filler injected into my nasal labial folds & she was the worst injector I've ever been to. She left me with a bunch of lumps & bruises that took forever to heal. I had to go back 4 times it have it fixed but it never worked...I basically spent a month with lumps, swelling & bruises on my face. I asked for hyaluronidase to fix it, but she kept telling me to just massage the area but after almost a year of massaging they are still there. I finally gave up & never went back to her. I'm now working with a plastic surgeon to fix it & right away he said she should never have injected so superficially. I'm posting this in as many places as possible to hopefully help other save money, time & aggravation.
Dr. Luca was smart enough to diagnose that I have a rare Cutaneous T-Cell Lymphoma and not Psoriasis, which was the conclusion of two previous dermatologists. Although she's a lovely, very personable person, I go to her because she is a brilliant doctor. Whatever time I have to wait to see her, I'll gladly do because she's worth it.
Dr. Luca is busy for a reason. In demand as she is one of the finest derms in the city. Outstanding bedside manner coupled with great skill makes her worth waiting for. The crybabies who knock her for being busy haven't a clue. Her staff is first rate as well. Professional and punctual are two words which immediately come to mind.
I have to agree with other comments that Dr. Luca just does not know how to manage her time or scheduling. I had an appointment at 6:50 am and eventually had to leave before even seeing her after waiting for more than 1 hour ( 30 minutes in the waiting room and 40 minutes sitting in a paper gown in an exam room). I had a later appointment with a client that I couldn't miss. There really is no excuse for keeping patients waiting that long. We are busy people too and our time is important. I run my own business and I know that scheduling accurately and treating your CUSTOMERS with respect is how you stay busy and successful. It really is a pity because I have seen Dr. Luca for annual exams in previous years and she is a good doctor. I liked her clear explanations and her manner. However, I always had to wait and to leave patients waiting that long on a regular basis is totally unacceptable. Her staff were pleasant and helpful. Maybe they are used to unhappy patients.
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