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Rate Dr. Rory Gatenby
Dr. Rory Gatenby's Ratings
Do not put a deposit down for surgery with this clinic. THEY CAN NOT BE TRUSTED TO RETURN THE DEPOSIT. It will cost you if you have to cancel. I have the misfortune of dealing with them. I had booked surgery, fell ill and had to cancel. I asked about getting my deposit back and was told to leave it there. It took a long time to recover and then I was no longer working so went to go get the $750.00 back. By that time my doctor had left the practice and I was told I would have to go see him for the deposit. When I stated that the receipt was in this clinics name they gave me 50% back but continue to refuse to give the rest back telling me I have to go after the doctor. This is theft as far as I am concerned. My receipt is in the name of the clinic NOT the Doctor therefor the Clinic owes me the money. I repeat DO NOT PUT YOUR TRUST IN THIS CLINIC.
I have been seeing podiatrists for over 35 years, Rory is one of the best out there. He is professional, very good at what he does and his office is extremely efficient. I drive 1.5 hours one way just to see him and its worth it every time.
Dr. Gatenby is a great guy but also a great doctor, he has worked with my toenail issue and offered the best options without taking medication, which would be a last resort. He is patient and skilled.
Very helpful advice from a great doctor with a polite and gracious staff. My results were fantastic! My friend recommended Dr. Gatenby to me, she has been a patient of his for nearly 20 years, now I see why!
I saw Dr. Gatenby about a week ago and was more than pleased with my experience. Dr. Gatenby was very knowledgeable and helpful. I will recommend Dr. Gatenby and his clinic to all of my friends and family. His staff are are wonderful and friendly, his clinic has a very positive energy and I will continue to see Dr. Gatenby as my podiatrist. Thank you for the wondeful experience Dr. Gatenby and staff!! :o)
I too was disappointed with this doctor. I went in to complain about radiating foot pain and was told that the only treatment was to purchase custom orthotics. Asked for a diagnosis, received none. Worst part is, the orthotics don't fit my dress shoes. I work downtown, wear a suit and dress shoes, but can't use my newly purchased orthotics. Pain's still there and I can't even use my new orthotics to see if they'll help.
We went to see Dr.Gatenby after a bad consultation with Dr.Jason Lehr and are so thankful that we found this doctor! He immediately put my daughter at ease, talking to her and explaining what he will be doing with her ingrown toenail surgery. She didn't even feel the needles used to freeze her toe! He is very caring and wonderful with kids. Dr.Gatenby and his staff made a bad situation for a 7 year old much more tolerable and comfortable. This doctor and his staff are awesome!!
Within a few short minutes of being seen by Gatenby, I was told I needed orthotics. He walked out, a girl walked in and lead me down the hall to create molds for my custom orthotics. A half hour later, we're done, she offers me a deal for my second pair, which I decline. I walk to the front, pay my fee and the full price for my new orthotics. When I pick them up several weeks later, they didn't even fit inside my shoes. I asked what I should do, he told me to try them out for a few weeks and come back. When I called to make my appointment, they wanted to charge me again. No thanks! I've used the orthotics twice, because they only fit one pair of shoes. They don't help the problems with my feet and I feel like it was just a waste of $500. No help, no solutions, just another cash grab.
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