Rate Dr. Richard I. Horowitz
Dr. Richard I. Horowitz's Ratings
Dr. Horowitz' front-desk staff does not do a top-notch job either answering the phone, nor responding politely and immediately to requests. At one time in the past, they did. Despite the problems in dealing with the office, if you have serious Lyme Disease, there are two important things to remember. First, Dr. Horowitz is one of the foremost experts in the country who got that way by actually listening to patients, and deciding, compassionately, to treat our actual symptoms, and not follow a nonsensical dictate by the medical establishment that Lyme Disease cannot last more than a month. Second, because he "violated" the medical standard at the time, he was persecuted by the medical establishment, including that he was investigated by New York State, and his office was dropped by many insurance companies. It took years for this issue to be resolved, and for Dr. Horowitz to be vindicated. In short, he went through a long ordeal, for simply being a caring, intelligent doctor, who lived up to his medical oathe. I therefore say that if he is not always chipper, do not judge him for it. In my own case, in 1998 I went to three specialists in Manhattan, who failed to diagnose my Lyme Disease. I was nearly incapacitated, mentally and physically, by the time I went to Dr. Horowitz. After being correctly diagnosed, and treated with antibiotics for a full year, I was back to practicing law. He saved my life.
Very disappointed in the care that I received from this office. At one time this practice might have been top notch. He seems more interested in his book and his ego being stroked than running his practice. Also he doesn't even follow his own book, I never had most of the testing he recommends in his book. He seems to think lyme patients have unlimited funds for useless supplements and tests. I always left his office feeling very hopeless with a big supplement bill. My advise ...he needs to retire and do his tv spots. Find a dr. who is in it for the right reason because clearly his isn't anymore.
This doctor should be ashamed of himself. This has to be the rudest office I've ever dealt with. The staff is terrible and calls are not returned. Ever! You can't get an answer from anyone. I'm talking phone calls, emails, AND written letters to the office. Not even the courtesy of a call back. Not once and this was after 15+ calls, etc. For a doctor who is supposedly trying to help people his office is the exact opposite. Seems like this MD is more concerned with being on TV than helping people. How about a $1000 consult fee!! Seriously? We are all broke from batteling this disease and all he wants to do is capitalize off of sick people. There is not a doctor here anymore. Just someone making a ton of money and not caring about anyone. Thanks for adding to the list of horrendous experiences for me when all in trying to do is get better.
These days, Dr Horowitz shows very little interest in doing even the most basic, bare minimum requirements one expects of a responsible md...things like, say, showing-up (atleast every once in awhile?) at his overbooked, poorly staffed and poorly run medical practice, or on being the kind of compassionate, genuinely caring doctor that (i assume) he Once was- before he realized that book deals and tv spots and speaking in dumb-downed media digestible soundbytes and riding on the coattails of one's past credibility & reputation- - was all SO much more fun, more profitable, and a whole lot easier. As a patient, my experience with dr. Horowitz has been so disheartening- to describe himself as "the doctor of patients' last resort," and then to treat these patients- who he himself characterizes as sick, desperate, and at the end of their rope-- as though they're an afterthought, or an unsatisfying, mostly forgotten side project-feels thoughtless. cruel. Like one more slap in the face. (This, ofcourse, has only been my personal experience, one that falls at the extreme-negative end of the spectrum. I want to be clear that i think of my experience as an exception to the norm- many, if not most patients seem to have much more positive things to say, so...)
Dr. Horowitz is one of the longest standing doctors treating lyme. He save lives and had a top notch team for a long time. His team is falling apart. Patients get treated negatively if they call in asking for help and it often takes weeks to get a response. He has high clinical and front office staff turnover and they have a negative attitude. He is traveling a lot and not very involved and maybe without any sympathy for the patients dealing with reality which is not so good in Hyde Park.
Yeah, and be careful when you call the "emergency line." If it's late, and your issue, which could be subjectively interpreted many ways, is not clearly an emergency, Dr. Horowitz will read you the riot act.' If it's late, he will answer prematurely irritated by your interruption of his sleep, I guess. My suggestion would be just not to call. If it's an emergency, then he will say "go to the emergency room; don't call me." If it's not, in his opinion, then you are going to get a lecture on what you did wrong and what a "thinking" person would have done. Just don't use that line. It never turns out okay., either way.
I have suffered with chronic lyme to 4 years and visited dozens of doctors with no success. Dr. Horowitz is the first doctor that gets it. He spent 3 solid hours with me on my first visit and both he and his staff were very kind and put me on the path to finally getting cured. I could not be more thankful that I was able to get an appointment with Dr. Horowitz.
This "doctor" should be ashamed! I've called his office 10, yes 10 times trying to make an appointment to be seen as a NEW patient. I have yet to receive even a single call back! Beyond the unbelievable consult fee he requires it appears that all that matters to him is getting on TV and making money. As someone who suffers daily from Lyme and genuinely needed help it's disgusting to me that someone who claims to want to help patients clearly is only interested in making money. Trust me if you're really sick don't waste weeks trying to get an appointment with this guy. You're just wasting energy you probably don't have. I know that's what I did.
I have been a patient here for a few years. Dr Horowitz is very knowledgeable and has gotten me from pretty unwell to much, much better. He is a good doctor. His staff though are extremely disorganized and rude. To get a call back you have to often call several times. If you mention that you do not get calls back, they become extremely rude and defensive. They cannot handle or accept constructive criticism. This is not new, it's been like this in all my years going there. Dr Horowitz is, like I said, a good doctor but he has mood swings and you will find he's either warm and charming or impatient, a bit rude and arrogant. Depends on the day. He does recommend a lot of supplements, which conveniently are sold there.