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Rate Dr. Marcia Prest

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Dr. Marcia Prest's Ratings

1
Staff
3
Punctuality
3
Helpfulness
5
Knowledge

I use to see dr. Prest years ago and rally liked her but I could never get through the office when I needed an appointment and would have to spend hours trying to call her. Whe I did get through her receptionist then and now was very rude, did not listen to anything I had to say and always cuts me off. Being a receptionist myself this is truly not acceptable especially when you are dealing with many people with chronic illness. I recently had to see dr. Prest again but am finding the same issues. Unable to reach her and not being able to get through her secretary. This is very up unfortunate as dr. Prest is a good doc but she really needs to find better receptionists!!

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flag | Submitted Aug. 28, 2014

2
Staff
2
Punctuality
1
Helpfulness
2
Knowledge

I saw Dr Prest several times, in the 80's I think, and it doesn't sound like anything has changed. It was a complete waste of time for me. After a painful colonoscopy she advised me to buy some high fiber cookies which she happened to be selling from a crate in her inner office. Of course the high fiber cookies just further aggravated the chrohns and chronic gut infection she had missed. Despite reporting the resulting pain increase to her several times, I wasn't given any further testing or a follow up appointment.

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flag | Submitted May 9, 2014

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5
Punctuality
5
Helpfulness
5
Knowledge

@@@@@TERRIBLE@@@@@ Receptionist ever seen in my life. SO rude and do NOT care about me. I almost died from crohn's cause of her. DR PREST is very nice and take good care of you but to get to her, you have to pass her receptionist. They need to hire new receptionist for sure. Because of this bad receptionist many patients suffer. And it does not seem like I am the only one who felt rude and offended by her receptionist. Like.. Way too rude. I love Dr Prest but I wish her receptionist is gone. Made me feel so sick and terrible because of her terrible services.

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flag | Submitted March 10, 2014

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1
Punctuality
3
Helpfulness
4
Knowledge

I have suffered with Crohn's for over 12 years. Dr. Prest is my second GI and although she has helped me, I am confused as to why she would hire a receptionist who treats her patients so rudely and with such disrespect. I was nothing but pleasant to this woman, and was chastised and spoken to in an extremely rude manner for a misunderstanding between her and another medical office that had absolutely nothing to do with me.

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flag | Submitted Oct. 15, 2013

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1
Punctuality
1
Helpfulness
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Knowledge

terrible experience. She spent more time auscultating my lungs than she did my bowels and refused to re-refer me to a gastroenterologist in AB when I had to move. Waste. Of. Time.

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flag | Submitted Aug. 6, 2013

1
Staff
1
Punctuality
4
Helpfulness
5
Knowledge

It takes forever to get an appointment with her and the appointments are few and far between. This makes is extremely difficult to treat a chronic disease properly. Every time I waited at least 2 hours in the waiting room. Also it's impossible to get through to the office on the phone. Of course she is busy but as others have said she has bit off more than she can chew. I have been seeing a different GI since after I was diagnosed with crohns disease. Before I was diagnosed I was having major constipation mixed with diarrhea. Dr. Prest was very knowledgeable about why I was getting diarrhea and told me to take fibre. She didnt tell me how much however and eventually told me i had to be on laxatives for the rest of my life. I talked to my new GI and she told me to take at least 25g of fibre a day. If Dr. Prest had told me this I would have been peachy. She is a very nice lady, however, and I did feel as though she was trying to help and listen to me.

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flag | Submitted Dec. 13, 2012

5
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

This doctor is the best thing that has happend to me since I found out I had Chron's.yes I did have to wait to see her for the first time about six months. GOOD THINGS COME TO THOSE WHO WAIT. I have been seeing Dr. Prest for more than ten years now and she has done everything medically and professionally to help me and make me as comfortable as one can be with Chron's. For those of you who disagree maybe you should find someone new as you probably won't really believe in her medical opinion. SORRY FOR YOU. As for her receptionist, I would challenge any of you to do her job for a day. BET YOU WOULDN'T LAST? SHE IS THE ONE WITH THE MAGIC WAND. LOVE YOU BOTH & THANK YOU SO MUCH FOR CARING? Karen/Langley

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flag | Submitted Sept. 22, 2012

5
Staff
3
Punctuality
5
Helpfulness
5
Knowledge

I was referred to Dr. Prest by my doctor, since I needed to have a colonoscopy. Dr. Prest was very knowledgeable and answered all of my questions. She was also the doctor who performed the procedure. What I appreciated most was before she administered the drug to knock me out (or at least forget everything), was she said something humorous, based on our last visit to help me feel more comfortable. I really appreciated this, and would highly recommend this doctor. I should add the notes I was given before the procedure were very helpful too.

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flag | Submitted Aug. 21, 2012

1
Staff
4
Punctuality
4
Helpfulness
5
Knowledge

While Dr. Prest is one of the best Gastroenterologist in BC she is not doing her patients any good if she is over worked. My husband almost dies twice because she was to busy to see him when he needed to see her. He was very sick and Missed an appointment because her got the days mixed up he called over and over even leaving messages and no one called him back.. he had to get a new referral to get another appointment. it took three months for the receptionist to call him back with an appointment. Yes she is the best, but the best is not doing her best because she is taking on to much. She also needs to get someone who is a people person to work for her. her receptionist is awful.

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flag | Submitted July 27, 2012

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Punctuality
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Helpfulness
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Knowledge

Dr. Prest is rated as one of the top Gastroenterologists in Surrey, B.C. but she is the Doctor who perforated my intestine during a routine colonoscopy and although she had to know this had happened while viewing her diagnostic camera, she failed to acknowledge it and worse, failed to see me in the recovery room before sending me home in great pain. I ended up trying to contact her office the next day and spent 5 hours getting a busy signal; and finally called the Day Surgery ward at the hospital she performed my colonoscopy and told them my concerns and they tracked her down and then relayed a message from her for me to head for Emergency. I headed to a hospital closer to me and I ended up with emergency surgery to remove the damaged part of intestine, and an Ileostomy. I was in hospital 25 days all told and when my kidney failed not once, but twice, the Ileostomy had to be reversed - fortunately! Dr. Prest never once contacted myself or my husband to find out if I lived or died.

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flag | Submitted June 8, 2012



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