Rate Dr. William El Masri
Dr. William El Masri's Ratings
I see there have been positive reviews about his hand in rhinoplasty but I warn you not to get rhinoplasty done by this surgeon. I had my rhinoplasty done two years ago. The appearance is ok but I can bearly breath through my nose! It affects every part of my life as you can imagine and I haven't had a good sleep in two years. I went back to see if he could fix it, underwent another surgery with him and still suffering the same issues! I am just fed up so I have gone to get other consultations and have been told it can be fixed by undergoing ANOTHER surgery that will be 5 hours long, cost $11,000 and will not be covered. I am terrified as Dr. William El Masri at the Toronto Cosmetic Clinic totally broke my trust and faith. DO NOT GO TO HIM FOR RHINOPLASTY! The reviews are real, there are other plastic surgeons that have way better ratings in Toronto. Biggest mistake of my life.
He was a great physical - very personable and knowledgeable. His staff was appalling: rude and never picked up the phone. I called at least 20-30 times during designated business hours (M-F, 10-3; with exceptions of Wednesday). It was incredibly irritating and I had to resort to writing letters.
Avoid at all costs!
He had me waiting an hour past my scheduled appointment and when I asked the receptionist (worst and rudest person I've encountered in any professional setting) kindly when El-Masri would finally be available she told me that it would be, at best, another hour!
Are you kidding me? Two hours to see a doctor, past you're scheduled appointment.
If one were two hours late for an appointment, the doctor wouldn't even think twice to cancel the appointment. Yet, everyone is expected to wait whatever indefinite amount of time the Dr. wants.
Please, save yourself the headache and the unfortunate event of dealing with an extremely rude receptionist.
STAY AWAY. I was referred to this doctor for a check up on my throat. No other specialist could explain what it was about yet he had the nerve to tell me it was because my "acne". I have never had acne in my entire life. Absolutely RUDE and DISMISSIVE. His office is also HORRIBLE - they never answer the phone, it is impossible to leave a message and they don't follow up after you have serious tests to tell you the results.
I had a consult with Dr. El Masri for parathyroid surgery. I could not get a hold of anyone at the office when I called (the voicemail box was full and not accepting messages), I waited over 2 hours to see him for my appointment, and the wait time for surgery was another 3-4 months away after waiting 6 months to see him for this consult. When I finally saw Dr. El Masri, he was kind and patient with me considering how packed his waiting room was, but he did not know why I was there to see him! He examined my neck and put pressure on the parathyroid cyst (that was found during surgery) while examining my neck which made me feel terrible for a number of days afterward. (Please be aware, If you have a parathyroid problem, don't let these self proclaimed 'experts' biopsy, or palpate anything in your neck!!! The doctors I trusted here didn't know what they were doing.) I decided to go to Tampa, Florida for surgery and let Dr. James Norman take care of me. Thank God I did!
The staff in this office do not check voice messages, I had been calling since Feb 2014 its now April, I only got a call back yesterday because I sent a fax marked urgent. And then even though I am a patient already of Dr.l El Masri and he is performing surgery on me May 2nd, I have been told that I need another referral to see him about my ear, my family doctor found something in my ear that she advises I get looked at by mt ENT right away but the receptionist at this office told me that I need another referral, make sense? not to me! she is rude, and quite frankly making the dr look bad. I am just not happy about not being taken seriously, they explain surgery procedures like it is nothing to the person they are talking to, have some empathy! you do it everyday yes, but we dont go through it everyday as the patient. Be a little more understanding and caring to new patients PLEASE!
Dr. El Masri gave me a nose-job that I was very pleased with; looks exactly the way i wanted, and I had no complications or problems whatsoever. He was pleasant and great to deal with, and so was the staff at Toronto Cosmetic Clinic where I had it done. I recommended him to a friend, and was surprised when she said she had read negative reviews! When we talked about it, we realized one thing: people are probably more motivated to post something negative than something positive. If they are happy, they just happily continue with their lives. If unhappy, on contrary, people are more likely to want to "vent"! This is my reality exactly; I was not thinking of posting a review! Until I had this talk with my friend. So I decided to write a good review, because I really could not be any happier and have only good things to say about this doctor! I highly recommend him! It seems to me most people complain about timeliness; this to me is only natural for a top surgeon at a busy hospital...
We were warned that we had to give 48 hour notice if we had to cancel or face a penalty. Doctor's office called 2 hours before my daughter's appointment to cancel us. Now we have to wait another month! Where is MY financial compensation for the day I took off work? I need to find a new doctor.
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