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Rate Dr. Charles D. Allen
Dr. Charles D. Allen's Ratings
I've read the above comments. I'm 57 - worn glasses since 3rd grade. Dr. Allen is the best eye doctor I've ever been to. When I moved to Florida, I came back to NJ for my annual eye dr. appts. The comment about the staff not being as nice as Dr. Allen - well, Dr. Allen is the nicest person on earth - what do you expect? The fact he takes insurance at all is amazing. The above comments don't mention the optician in the office - Dennis Pone - very gifted. You will not find a better place to have your eyes examined and your glasses made. Pone Opticians also takes some insurances.
I have pretty miserable visual acuity (very bad astigmatism and far-sightedness) and have been wearing a variety of contact lenses for 30 or so years. Dr. Allen was able to get me to a level of correction that I've never had before and for this I am very thankful.
Dr. Allen is the best. I have seen him for years and he has also cared for my wife and daughter, We have have always been grateful that he takes his time and examines thoroughly. I respectfully suggest the whiners stop whining and appreciate the care he provides and if you want more detail, ask! Also, not ALL his staff are as polite and caring as he is; let him know. If you don't want personalized professional medical care and care about schedule more, there are 24 hour lens providers in all the malls.
Dr. Allen initiated a barely effective vision therapy (kid too old to really benefit). Did not tell us about co-pay requirement for EACH visit of therapy lasting several weeks, and then billed all the copay in one lump sum. unwilling to listen and talks over you in a very patronizing way.
I've been seeing dr. allen for over 30 years, even during times when I was living overseas. He's extremely knowledgeable and thorough, having been a leader in clinical research on many of the products as they were being developed. His punctuality is his only weakness and that derives from his strength: he takes as much time with a patient as necessary to do a great job. Sometimes that ends up backing up his schedule.
I have been a patient of Dr. Allen for many years and am disappointed to note how much service has declined in the past 1-2 years. For example, during that time I have received two sets of contacts that had to be returned. One was the wrong prescription, but no one checked before dispensing them to me. When I returned them and they discovered the error, there was no eplanation or apology from either Dr. Allen or his staff. Dr. Allen himself seems far less focused on patients than in the past - during one exam, he casually mentioned that I might be facing a vision problem in the furture but offered no explanation or information until I probed. During another appointment he spent some time complaining to his assistant about being overbooked that evening. Sadly, I have found a new provider who has already been more forthcoming with information and whose office offers more up to date and professional services e.g., instantly checking insurance requirements, etc.
Although appointments usually run late, it's because he takes the time necessary to give each patient a thorough examination, and an explanation of what he finds. I appreciate that much more than being treated like cattle, marched in and marched out. A quick call to the office will tell you if he's running behind schedule and by how much, so there's no reason to wait in the office if he's running behind. Contact fittings are also very thorough, and you know you're going to get a pair of contacts that fit your eyes and are comfortable...both things I've not always found with other doctors who rushed me in and rushed me out.
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