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Rate Dr. Samuel E. Brown

Staff
Punctuality
Helpfulness
Knowledge

Dr. Samuel E. Brown's Ratings

5
Staff
3
Punctuality
4
Helpfulness
5
Knowledge

Overall our experience was very good. We had a successful pregnancy after the first round of IVF, and with only one embryo implanted. Dr. Brown made us feel very comfortable and hopeful during a stressful time. His practice was recommended to us by a trustworthy Dr, and we are very happy with the results. As other commenters have mentioned the office staff can be slow to return calls and could improve with overall communication, however the doctors and staff are extremely knowledgable and great to work with. Would highly recommend Dr. Brown, and we will be returning when we are ready to expand our family again!

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flag | Submitted April 28, 2015

4
Staff
3
Punctuality
3
Helpfulness
4
Knowledge

Overall, my experience was average. Dr. Brown was nice and so was the staff. They could work on communication. I have one failed IVF the first time, but the second attempt was successful and am now 9 weeks pregnant. I have a LOT of issues within my body so if this can work for me it can definitely work for you! Good luck!

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flag | Submitted April 12, 2015

5
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

After trying for a year on our own, we were referred to Doctor Brown by a friend and former patient. Their office staff and nurses are wonderful at walking you through everything and helping make you feel comfortable. We are currently pregnant after our 4th IUI with twins! We couldn't be happier and are forever grateful to Dr Brown and his wonderful team.

Was this rating useful? 0 [[ userState['ratings'][2769643].votes_count ]]

flag | Submitted April 7, 2015

5
Staff
2
Punctuality
5
Helpfulness
5
Knowledge

Had a long struggle with trying to get pregnant. Finally referred to Dr. Brown and he got the ball rolling right away to figure out what was going on. I am happily 2 months pregnant now after only one round of IVF with Brown Fertility. We "graduated" from Brown Fertility now that we are pregnant and I was sad to not be followed by them anymore! Only issue we had with them was long wait times for appointments - they seem to be very busy all the time. Will go back to Dr. Brown as soon as we are ready for number 2!

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flag | Submitted April 1, 2015

4
Staff
4
Punctuality
4
Helpfulness
4
Knowledge

Prior to Brown Fertility, my wife and I battled infertility for four years. My wife has endometriosis...and although she had surgery for it, we were unsuccessful at getting pregnant on our own. After multiple failed IUI attempts (seven in total), we sought out international adoption. When our adoption plans stalled, we looked into IVF again because of my wife's age (34 at the time). We had originally looked into it, but decided to not pursue it due to religious and financial concerns. This time around, we met with Dr. Brown in his Tallahassee office and he broke down what plan would be best for us while considering our religious and financial concerns…of utmost importance was our desire to not create more embryos than we were willing to parent. We were so happy and relieved to hear that Dr. Brown is a Christian and that his practice does not dispose of embryos. Since we opted to go with minimal stimulation, we felt that their “Commitment to Conception Plan” was best for us even though it would be more financially. Dr. Brown did tell us that chances for conception would be reduced obviously since we were choosing to go with minimal stimulation, but he understood our wishes and knew that we would not sacrifice our beliefs for money.

My wife and I found most of the staff at Brown Fertility helpful and compassionate. Some others could use a bit more professionalism, courtesy, and compassion. We sometimes experienced poor communication from the nursing and billing staff. There was confusion and at times we did not receive information that was needed to help us make some crucial decisions. Dr. Brown himself was very understanding and sensitive to our situation, beliefs, and religious concerns. He did not pressure us to do anything we weren't comfortable with. He explained things in detail for us, and was good about mixing in encouragement while being realistic.

Overall, we were very satisfied with our experience at Brown Fertility. We ultimately chose to go the path of minimal stimulation; retrieved three eggs with two surviving. We implanted one embryo with ICSI and was pregnant on our first try! My wife and I are still amazed, yet tremendously grateful for God's provision and blessing. Our daughter was born January 24, 2015 at 6 lbs. 9 oz. She is now two-months old at 10 lbs. 3 oz. and very healthy. We have one frozen embryo remaining. We will going back to Brown Fertility when we are ready and see if God has another family member in store for us.

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flag | Submitted March 30, 2015

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

This practice is only about money! We have wasted all our saving their bait and switch billing technique with no results. My complaint is about the billing practices and the rude and uncompassionate staff. They keep padding this $400 administrative fees every time we go although we have been patient for a while. We have spent approximately $22,000 on two failed IVF and each time the staff will not even bother to follow up with us about the result of the transfer. When you finally call to tell them the result, they immediately launch into this sales pitch about more fees you have to pay for another transfer with no emotions! For a business that is about compassion, this place is TERRIBLE!

Was this rating useful? 5 [[ userState['ratings'][2756198].votes_count ]]

flag | Submitted March 24, 2015

Dr. Samuel E. Brown's response
Dear patient, we are extremely disappointed to hear about your experience
with the financial aspect of our practice. This is certainly not indicative
of the care we strive to provide patients on a daily basis and we'll do all
we can to correct your experience and ensure we improve this area of our
practice for future patients. Our doctors and staff really do care about
our patients' experience and therefore we take patient reviews very
seriously. Our practice administrator has been alerted of your feedback and
would greatly appreciate a phone call so she can learn more about your
situation and correct it immediately. Please contact her at your earliest
convenience at 904-260-0352.

Submitted March 25, 2015

5
Staff
5
Punctuality
4
Helpfulness
5
Knowledge

I really loved working with Dr Brown and his company. I am currently 8 weeks pregnant on my first attempt of IVF. I believe in him and his practice.

Was this rating useful? 0 [[ userState['ratings'][2742045].votes_count ]]

flag | Submitted March 4, 2015

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Dr. Brown has an F rating with the Better Business Bureau because of hidden fees and dishonest business practices. Be extremely careful about entering into any kind of relationship with this practice.

Was this rating useful? 4 [[ userState['ratings'][2684815].votes_count ]]

flag | Submitted Jan. 15, 2015

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Terrible experience. Treatment seems to be standardized and with the Lack of communication you feel you're throwing away you money. Their staff is disorganized and doesn't return calls. The main nurse we met was almost insulting and totally lacked compassion. I was on the verge of tears twice after I met her. All she does if push for IVF. Felt treated with absolutely no compassion.

Was this rating useful? 6 [[ userState['ratings'][2660202].votes_count ]]

flag | Submitted Dec. 21, 2014

Dr. Samuel E. Brown's response
Dear Patient, we are sincerely sorry to hear you had such a negative experience at our practice. This is certainly not indicative of the care we strive to provide patients on a daily basis. Please contact our Front Office Manager at 904-260-0352 so we can gather more details and learn from your experience. We did recently undergo some major staff changes and feel strongly that our current clinical team is one of the best in the country. For that reason we hope you will consider entrusting your care with our practice once again in the near future. Whether it's with Brown Fertility or another practice, we sincerely hope you find success!

Submitted Jan. 30, 2015

2
Staff
3
Punctuality
2
Helpfulness
4
Knowledge

This concerns the cruel and snobby treatment I received. Not about in house nurses or doctors. I loved my doctor actually. Hope was setting in again. How are you going to just drop someone for their health care? Way to go with patient follow through. Not! Very saddened and insulted. After reading the review below which I PRAY is not true.. I just don't understand the level of crookedness that goes on in this field. Suffering, REAL people! I don't know who runs all the shots here and have an opinion that it is someone behind scenes. Not Dr.Brown. How do you sleep at night? Oh, on pads of cash...Life is not all money and we reap what we sow!

Was this rating useful? 5 [[ userState['ratings'][2593465].votes_count ]]

flag | Submitted Oct. 25, 2014



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