Rate Dr. Jose M. Roque

Staff
Punctuality
Helpfulness
Knowledge

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Dr. Jose M. Roque's Ratings

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

I've called to make an appointment with Dr Roque, the receptionist put me on hold for more than 10 minutes, after that, she pick up the phone, so I did ask her for an appointment and to check my insurance since I am a new patient, she told me Dr. Roque is not accepting CalOptima, which is fine for me, so asked her if was ok to pay cash and before she give me any other information, she told me "Do you know that he is not an hispanic doctor?? Sorry if I sound like an idiot but, I really didn't understand her question or what she meant. the thing is that she never give me an appointment or price, and ask me to call her back.

Submitted July 24, 2014 | flag

4
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

I paid $150 and told this was it then received a bill in the mail for $100 more. They are reviewing to decide if I owe it or not. This was bad but the worst is that the doctor saw me, had me get blood drawn, got my results and didn't call me to discuss them. He had a nurse or some woman call me and tell me the results but has not once tried to call me to explain anything further. I am in constant pain and he knew this but yet and still had some unhelpful person call me and leave a message with result findings but never any further follow-up. This is horrible doctor - patient treatment and I will not go back to him.

Submitted April 3, 2014 | flag

0
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Kind,caring,wonderful doctor. Explained everything and anything I questioned regarding my health. Highly recommend to family and friends.

Submitted July 7, 2007 | flag



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