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Rate Dr. Martha B. Boone
Dr. Martha B. Boone's Ratings
Let me start off by I didn't even make it to meet this Dr. Boone at my appointment today but the overall management of the practice is poor. I made an appointment yesterday at 9:30am for today 1:40pm. This morning I woke up with a missed call and voicemail in regards of my "insurance". I called back and Julie the billing manager told me my insurance was terminated, which was strange considering I have my new insurance card in my hand and used it for doctor appointments 3 times in the last 2 weeks. I gave her my information again and she said "great, everything is in, all good and see you later." I printed out all the packet of paper you "HAVE" to fill out because they won't take you otherwise, one of which asks you to call and get every detail of your insurance stating you talked to a provider and reference number of the call. I did so. I get there, check in, and Julie calls me back and tells me AGAIN that it's terminated. I told her no and that I literally just talked to him but I'll call again confirm that it's not and get my insurance to give them a call. She tells me "well we already tried twice so we can keep your appointment but you can pay out of pocket." Um.... How about no. Why did she even wait till I got there? And told me 10:30am this morning that everything is now worked out. Not cool. I have one of the best insurance for a reason and one of those reasons is not to pay money out of pocket for money vampires. I went along with calling my insurance to confirm that my insurance wasn't terminated and they didn't know what Julie was talking about because everything is set to go and that their practice is in my network. I went back into the office to inform Julie because clearly she's confused, can't hear or doesn't know how to do her job. Front desk told me she's on the phone with someone else's insurance for the same reasons but she'll call me to reschedule. HA please, save your time and your breath. I called off work and hired a babysitter so I can come to this joke of an appointment. The two hours of this back and forth was a COMPLETE waste of my time and very unprofessional. First impressions are everything and if that is how I'm treated the first 30 minutes of stepping into the waiting room. No thanks. After reading the reviews is mind blowing to see this is all to familiar and unfortunately that this is how poorly they treat their patients. It's kind fucked up considering you're dealing with people's health and lives. You don't like for bad reviews? It's because people take it personally when you treat them like a rat. It comes hand and hand. Maybe turn things around, treat people with respect, you might have more pleasant reviews along with happy patients. Wow, what a crazy thought right? You're a doctor. That's what you do. I've never once have been in this situation with any doctors nor have they pushed me to pay out of pocket on the spot. It showed me how rude and desperate the doctor is for money. Maybe she should consider another profession if she's that thirsty for dollar signs. All in all, I won't be "rescheduling" just so her office can ask for me to pay out of pocket again. It's honestly pitiful. So, for all the people who got sucked into this awful chronicle of events with is poorly managed practice. I feel you. I'm glad to know it wasnt just me and this is how the office is run. Tsk tsk... Shame on you the " the overall practice of Dr. Boone".
My OBGYN referred me to her, and I am so happy he did. Dr. Boone diagnosed and treated my bladder cancer that turned out to be complicated. She consulted with experts on my behalf and offered options. I ultimately went to MD Anderson where my doctor there confirmed that Dr. Boone's treatment was exactly what he would've done. I am now back to Dr. Boone for life-long follow-ups. I feel cared-for at this practice and am confident I am in good hands. Dr. Boone has treated me a couple of times at Northside, and the health care professionals I encountered along the way all spoke very highly of Dr. Boone, as does her staff. I've never had an intolerable wait, and I've never felt rushed. Most importantly, she knows her stuff. I highly recommend Dr. Boone.
The patient care at Dr. Boone's office is unmatched. I have treated with her office for 13 years and have never considered another urologist. The nurses are amazing and take the time to help you. Dr. Boone is very attentive, helpful and caring. Excellent patient care has resulted in Dr. Boone rated the top urologist in Atlanta.
Office kept calling about bill my insurrance was to pay. The office would make appointments when the "Doctor" was not in, which seemed to be most of all my appointments. So they could not order tests or medicine for me.
MAKE SURE THE DOCTOR IS IN WHEN YOU MAKE APPOINTMENTS.
My foot doctor diagnosed what she could not and put me on the medicine that cured it!
I agree with below first appoint she seemed to take lots of time., she is nice, but after that never saw her again, and her staff cant be doctors! Wonder why she moved from down here in Sandy Springs?
I first saw DR Boone last Winter when I needed a series of tests done. Her office made every effort to squeeze me in so that I could get the appointment in before my new deductible kicked in. The staff was friendly and Dr Boone had a great manner, very friendly and informative. I appreciated her candid discussion about my condition and was impressed by her thoroughness. I have since recommended her anytime someone was looking for a great urologist.
Had one visit with Dr. Boone and would never go back. She was extremely rude and condescending; made me feel like a child being reprimanded when I even asked a question. Very dissatisfied with her practice
I was recommended to this practice by a friend who had been seeking treatment for a rare neurological disorder for years. Dr. Boone accurately diagnosed her in one office visit. I came to this practice after having had a cystoscopy at another practice 3 years ago. I left in pain with no follow up. Dr. Boone performed a cystoscopy for me and she was extremely gentle and informative. She took the time to answer all of my questions. She was the first doctor to recommend other treatment options I had not heard of before. Her staff could not have been kinder or more understanding. I had to cancel my appt twice because of other health issues and the staff was very patient with me. Dr. Boone's nurse, Elizabeth, is very smart, informative, and caring. Dr. Boone and Elizabeth went above and beyond to be sure I was comfortable through my procedure. Afterwards, she took the time to explain in great detail - to both me and my husband- what my options were. I highly recommend this practice and I am married to a physician.
I made a previous post regarding my unsatisfactory visit to Dr. Boone's office. Six months later, I receive a handwritten note from Dr Boone herself... Never did I receive a professional call apologizing for canceling on me the day of my appt... Not once, but Twice! The letter reads verbatim, "Unfortunately my computer analyst discovered your critical reviews of me on the internet. Your feelings were strong and very negative. Please do NOT come back to me. There are much better people for you to see. Regards, Dr Boone". I wanted to share this with anyone thinking of going to her office b/c this is who you are really dealing with. If you read my review from October it's not even rude... It simply states my bad experience. And Dr Boone- trust me, I will NOT be going back to you, I think my review made that pretty clear! Quite an ego, huh?!?
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