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Rate Dr. Ramtin Kassir
Dr. Ramtin Kassir's Ratings
Do not believe a word they say unless you have a copy of it in writing. Ask for copies of any paperwork & take the time to read it in detail before signing. Don't let them pressure you- if they tell you to sign right away in order to get some great deal, know they're lying. The staff members there are scam artists. The second the sale was made and I signed the paper work, they dropped the fake friendly act.
Here's the short version of my story: I was given the date & location of my surgery. After everything was set and I made all necessary arrangements, I was told Dr. Kassir had a conflict and had to reschedule my surgery. The secretary offered a new date at a new location, but did not mention that this location would cost an extra couple thousand dollars. I had my surgery, paid for it in full, and then got a bill for over $2000 from the surgical center. After months of dealing with some of the rudest people I've ever met in my life, they called me and told me the bill was taken care of and I didn't have to pay anything else. I mistakenly did not ask for this in writing. Almost a year after my surgery, I received a letter from a collection agency asking me to pay the bill in full. When I tried to clear this up with Dr. Kassir's office, they told me they also believed this was settled, but when I asked for an email or something in writing saying that, they refused. They then proceeded to yell at me, not let me talk, and hang up on me. It's been well over a year since my surgery, the bill is still not settled, and I'm set to meet with a lawyer this afternoon. The stress this has caused has made the entire surgery not worth it.
Here's the long version:
At the consultation I was told the procedure would be $10k including all charges and would be in Manhattan. I was also told that the secretary mistakenly told me this price and it should have been closer to $18k, but she came back and said Dr. Kassir agreed to it because he didn’t want to go back on what I was already told and he knew I was a waitress and couldn’t afford over $10k. What a nice guy. The only catch was I had to sign and put the first payment down right away or I would lose the deal. I agreed and then some other doctor I knew nothing about came in with an iPad and quickly scrolled thru the document on the screen occasionally holding it out telling me where to sign. I never received a copy of that document. I scheduled a date and time, found a ride to and from the surgery, found someone to cover all my shifts at work, and planned my start date to my new job based around this date. After all this was set, I received a call from one of Dr. Kassir’s staff saying that Dr. Kassir wasn’t actually available on the date of my surgery and I had to reschedule. She offered one or two dates that completely conflicted with everything I had already planned. Then she said, actually if you have the surgery in Wayne I can schedule you for this date, which was still an inconvenience, but it was possible to rearrange my schedule and the schedule of those involved to make it work. We agreed on the date and time. There was no mention of a change in price for the different location.
After the surgery I received a bill from Wayne Surgical Center. I did not understand why, so I reached out to both Dr. Kassir’s office and WSC. I then understood that the difference between going to the Manhattan office and WSC was that Dr. Kassir owns the Manhattan office so he can control the price there, but not at WSC. I insisted that this was due to Dr. Kassir’s scheduling conflict, I was not informed of the change in price, and I should not be responsible for it. After months of back and forth phone calls, being ignored, avoided, and treated incredibly rudely, I was told by both Dr. Kassir’s office and WSC that they had come to an agreement and I was not responsible for the bill.
Months later, after thinking this whole stress was all behind me, I received a letter from Pressler & Pressler that I had been sent to collections over this bill from WSC. I reached out to both the debt collectors and WSC and they both had no documentation that this was taken care of. When I called Dr. K’s office they apologized, said they thought this was taken care of and they’re on the phone with WSC handling it now. I asked for some sort of documentation of what she just said and she laughed and said she can’t just produce a document for me. I asked for just an email restating what she just said and she screamed at me and said it’s being handled now and she can’t send me anything. I began to ask again but was interrupted when I realized she put me on hold. Someone then came back and without allowing me to speak said, “Hi, we’re going to have to call you back. Have a nice day.” They quickly hung up and still have not called me back.
Happy with my results but the price was super high and his punctuality was poor. I waited over an hour past my scheduled appointment time for a procedure that took 10 minutes (non-surgical rhinoplasty). His staff was nice but didn't go out of their way to overextend themselves. All in all I give his practice a 7 out of 10!
Dr. Kassir is fantastic! From my first consultation with him, I knew he was the surgeon I was going to choose for my rhinoplasty. I have always disliked my nose and it was time that I finally did something about it, I was ready for a change. When I first met with Dr. Kassir, I addressed all of my concerns with him and he agreed with what had to be done. I felt very assured that my nose was going to look amazing after the surgery. This would be my first time having surgery and anesthesia, but Dr. Kassir and the staff made me feel completely comfortable with everything. On the day of my surgery, Dr. Kassir met with me before going into the OR and he was there when I woke up. The first thing he said was, “Your nose looks great!” The recovery process was not as bad as I thought it was going to be, I followed all of the pre and post op directions and I barely had any bruising. On the day of my cast removal, I could not believe what I saw when I looked in the mirror. I was in love with my new nose. It was a huge decision to have surgery, but it was well worth it and I wish I would of done it sooner. The staff is very friendly and extremely helpful. All of my questions were answered and I was able to make follow up appointments that fit my availability. I look forward to visiting the office for other procedures in the future.
Dr. Kassir has been nothing but perfect my entire procedure. He answered questions and even phone calls on a Sunday the day after my surgery. He was even willing to go into the office on a Sunday to take something out of my nose that was causing me to have anxiety. He's a sweetheart and really does listen to everything you say. For any other procedure I decide to get in the future - he will be my man. Hands down. He is a true artist not only with his artwork but his patients. I can't thank him enough.
This is A money Hungry physician who sells BS and false expectation to unsuspected and vulnerable patients
do you self a favor and find a doctor that cares about you not taking your money and leaving you badly bruised
also he will make sign that you even get blind form a NOSE JOB it is hidden in his consent for
I traveled all the way from philly to get septorhinoplasty surgery with Dr. Kassir. And I must say he did an amazing job with my nose. I couldn't be happier with my results. My septum was corrected and the bump that I had on my nose is no longer there. I love that my nose looks so natural and perfect! Thanks, Dr. Kassir!
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