Dr. Andrew Tsui

5 1 4.1
27 reviews
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Staff
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Dr. Andrew Tsui's Ratings

1
Staff
4
Punctuality
4
Helpfulness
4
Knowledge

Dr. Tsui is professional, prompt, knowledgeable and friendly (though at times he could loosen up a bit). I recommend him very highly. Unfortunately, in order to see him one has to navigate Cerberus at the front desk. The staff that "greet" visitors to the clinic are truly fearsome beasts. Unfriendly, rude, pestering, and dictatorial. In brief, the last creatures on earth one would wish to encounter when injured, feeling ill or low down, or seeking to improve one's health. The nurse assistant, incidentally, shares the above qualities. She actually scolded us for allowing our 18 month old daughter to stand on the weigh scale in Dr Tsui's office. "She can't stand on the scale, it's not for children and she might break it! Seriously? Our daughter is 12kg...
Why on earth does Dr. Tsui persist with these hags? It's not as if friendly and well-mannered receptionists/assistants are in short supply. We have now moved to a new clinic where the receptionists and assistants are wonderfully friendly. Hurray.

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flag | Submitted May 11, 2015

2
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

I like the man. He listens and is surprisingly thorough. I rarely wait more than 5 minutes to see him and don't feel overly rushed when I do see him. The front desk staff could definitely use a tune up though. A wee bit unfriendly.

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flag | Submitted April 13, 2015

1
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

He's a great family doctor! Very kind, understanding and doesn't jump to medicate when he doesn't need to. I've been seeing him since before he had his own practice and will travel across town to continue to see him. I must agree with the last post however, his front desk staff are unpleasant to say the least. He's worth the pain that they cause however!

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flag | Submitted Feb. 24, 2015

1
Staff
3
Punctuality
4
Helpfulness
5
Knowledge

Agree with the positive comments re: Dr. Tsui - he is fantastic! Very patient with questions and very through. On the other hand, his staff are among the rudest I have ever encountered - both on the phone and in person. If it wasn't so hard to find a Dr. in Toronto I would switch based on the front desk staff alone.

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flag | Submitted Jan. 28, 2015

3
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Our experience with Dr. Tsui has been overwhelmingly positive. He is kind, approachable, never rushes us, and seems to be well-read on recent medical findings. Admittedly, we haven't had any serious health issues to deal with, but I appreciate that he is very open to referring you to a specialist if he doesn't know the answer. He's wonderful with small kids too!

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flag | Submitted Jan. 26, 2015

3
Staff
3
Punctuality
1
Helpfulness
2
Knowledge

Dr Tsui has absolutely terrible customer service and the most unappealing doctor I have ever visited. I went to visit the walk in clinic regarding a ruptured ear drum issue. He was more into getting me out of the office as soon as he can than being helpful and someone that could go the extra mile and be reassuring. He had no suggestions nor did he have any sort of care in his voice.

On the contrast, Dr Elarabi at this location is so much more helpful. I will never visit him and request to always avoid him. I would rather have a painful issue than go see him.

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flag | Submitted Oct. 30, 2014

2
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

The support staff are terrible. They're rude and unprofessional. Dr. Tsui, on the other hand, is amazing. Probably one of the very best doctors in the city. He's incredibly knowledgeable, friendly, competent and caring. As a response to one of the posters below -- I've had a mood disorder for years and Dr. Tsui has been incredible. He always follows up with me and has helped me so much in finding a therapist. I can't recommend any doctor more.

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flag | Submitted Oct. 18, 2014

1
Staff
2
Punctuality
2
Helpfulness
4
Knowledge

Support staff is incompetent. Dr. Tsui listens well and is helpful with referrals to the specialists. Not the most knowledgeable doctor but a good "traffic cop".

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flag | Submitted March 13, 2014

4
Staff
3
Punctuality
2
Helpfulness
2
Knowledge

I saw him 2 times. One time several months ago that he did not help me and I had to see my family doctor and the second time that was several days ago and it was the same and I saw another physician with different diagnosis. I realized that this doctor was not aware of the condition I was suffering from.

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flag | Submitted Feb. 4, 2014

4
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

Has always gone the extra step in making sure nothing is missed when it comes to a diagnosis. Not a pill pusher. Young but very knowledgeable.

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flag | Submitted Aug. 26, 2013



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